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Thursday, 11 Feb @ 1:30 AM

DESCRIPTION

Windstream Enterprise’s Avaya IPO Call Reporting (ACR) is ideal for businesses up to 100 seats. This powerful solution offers call reporting for your customer’s office and contact center. Benefits include.

AGENDA / DISCUSSION TOPICS

– Cradle-to-grave call reporting and tracking is presented through 60+ standard reports, in addition to custom options
– Active, built in recording and playback without the need for 3rd party applications
– Realtime agent seat and dashboards deliver visual call management and customized agent displays

PARTICIPANTS

Jon Florence
Director of Sales and Marketing
Xima Software
Jon began his telecom career in 2004 as an engineer configuring and installing IP Office, who transitioned to a Sales Engineer for an Avaya Business Partner and then joined Xima Software in 2011 as employee number 5. At Xima Jon quickly rose from Account Manager to Sales Manager, then to Director of Sales and Marketing in 2017. In 2018, Avaya introduced the OEM relationship with Xima and introduced Avaya Call Reporting (ACR). Jon developed four of the five ACR Certification courses, which he continues to develop and enhance to this day.

Scott Burr
Windstream Enterprise Avaya UCaaS-CCaaS Solution Practice Leader

Scott has been at Windstream almost 6 years now where he is responsible for defining, creating, launching and managing advanced cloud based Unified Communication & Contact Center applications as an opex service – with a primary focus on Avaya IPO and Avaya CM. Scott has an extensive IT background with over 30 years of telecommunications experience.

 Susan Graham
Director of National Partner Development, Windstream Enterprise

Webinar/Workshop organized by: ON24

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