DESCRIPTION

Retail is experiencing unprecedented change driven by consumer behaviors, enabled by technology and accelerated by a pandemic. Retail CIOs must embrace digital transformation and composability to support business leaders. This complimentary webinar delves into the top findings from the Gartner 2021 CIO Agenda, looking at the top trends impacting Retail’s efforts to effect digital business acceleration and the steps Retail CIOs and IT leaders can take to drive their organizations forward.

AGENDA / DISCUSSION TOPICS

– Avoid stagnation by institutionalizing changing organization dynamics driven by the pandemic
– Leverage AI capabilities that actively monitor and predict shifts in customer behavior
– Direct AI capabilities that will support ongoing progress in autonomous customer support and engagement

PARTICIPANTS

Robert Hetu ,VP Analyst 

Webinar/Workshop organized by: Gartner

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