Wednesday, Jun 17, 5:30 PM – 7:00 PM

DESCRIPTION

The new normal may make it an absolute necessity to conduct more and more business remote.
This will mean we have to rethink
• Our portfolio of services from the contact center
• Execution mechanism.
• Approach to do more with less person-to-person interaction?
• Understanding of these new areas and how a customer center can evolve to support the contactless service center.

PARTICIPANTS

1.Steve Hall, President, EMEA &, Partner, Digital Advisory Services, ISG
2.Rohit Prabhakar, Vice President of Digital Marketing and E-commerce, Thomson Reuters
3.Kathy Juve, EVP, High Value Services, Concentrix
4.Rajive Chadha, Chief Operating Officer, OneMain Financial
5.Vijay Narsapur, VP & SBU Head – Customer, Digital Services & HRO Practices, Infosys BPO Ltd
6.Rajiv Ahuja, President, STARTEK

Recommended for: For all in service segment.

Webinar/Workshop organized by: NASSCOM

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